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Terms and Condition

RAFIKI TEMBO TOURS & SAFARIS

TERMS & CONDITIONS

Thank you for choosing Rafiki Tembo Tours & Safaris. We greatly appreciate your trust and aim to deliver a seamless, comfortable, and memorable safari experience from planning to completion.

1. BOOKING & PAYMENT POLICY

Safaris booked 3+ months before travel

Deposit (30%)
A 30% deposit is required to confirm your safari reservation. This enables us to secure accommodation, park and conservation permits, transportation, and your professional guide for your specific travel dates.

Second Payment (20%)
A 20% payment is due two months after the initial deposit to ensure that all lodge, vehicle, and operational arrangements remain confirmed and guaranteed.

Final Payment (50%)
The remaining 50% is due prior to the start of the safari.
Note: Bookings made less than 60 days before the travel date may follow different terms depending on lodge policies and availability.

Safaris booked within 2 months of travel

Deposit (50%)
A 50% deposit is required at the time of confirmation to secure accommodation, permits, transport, and guide allocation.

Final Payment (50%)
The remaining 50% is due two weeks before the safari begins to allow completion of all logistical preparations.

Payment Methods

We accept:

  • Bank transfer

  • Credit/Debit card via secure link

  • Pesapal

  • Cash (primarily for late confirmations)

Please note that certain platforms may apply transaction or processing fees.

2. CANCELLATION & REFUND POLICY

The following terms apply unless otherwise mandated by individual lodge or camp policies:

  • More than 60 days prior to arrival:
    Deposit is non-refundable (covers accommodation and permit commitments paid on your behalf).

  • 30–20 days prior to arrival:
    Eligible for a 50% refund of the total safari package.

  • Less than 20 days prior to arrival:
    No refund is available; however, where possible, we will negotiate credits or date changes with accommodation partners.

Individual Guest Cancellations

If one or more travelers in a group must cancel, partial refunds, credits, or amendments may be arranged subject to lodge or camp policies.

Cancellation by Rafiki Tembo Tours & Safaris

In the unlikely event that we must cancel your safari, you will receive a 100% refund of all payments made to us.

3. TRAVEL REQUIREMENTS

Passports & Visas

Guests are responsible for holding valid passports and visas for travel. We can advise on requirements for Tanzania and neighboring countries.

Medical Care, Travel Insurance & Emergency Support

At Rafiki Tembo Tours & Safaris, the safety and well-being of our guests is our top priority. While we take every reasonable measure to ensure safe travel—including experienced driver-guides, well-maintained 4×4 safari vehicles, and careful route planning—safari travel takes place in remote wilderness areas and on public roads where unforeseen incidents may occur.

We strongly recommend that all guests obtain comprehensive travel insurance prior to arrival in Tanzania. This insurance should cover:

  • Medical treatment and hospitalization

  • Emergency evacuation and repatriation

  • Trip interruption or cancellation

  • Personal belongings and luggage

In the event of illness or accident during a safari:

  • Our team will assist in arranging transport to the nearest appropriate medical facility.

  • Where applicable, we can help coordinate emergency evacuation services (such as air evacuation) through third-party providers.

  • Medical costs, evacuation fees, and related expenses are the responsibility of the guest and their insurance provider.

Rafiki Tembo Tours & Safaris is not a medical provider and does not offer medical insurance. We act in good faith to assist guests in emergencies but cannot be held responsible for the quality, decisions, or timelines of third-party medical services, clinics, hospitals, or evacuation providers.

 

Vaccinations & Health

Guests must comply with health and vaccination regulations required for entry into Tanzania and/or regional border crossings.

4. ITINERARY & OPERATIONAL FLEXIBILITY

Safari itineraries may require modifications due to:

  • Weather conditions

  • Wildlife migration patterns

  • Park or conservation regulations

  • Road conditions

  • Operational logistics

Any adjustments will be made with the intention of maintaining or enhancing your comfort and overall safari experience.

5. SAFETY, RESPONSIBILITY & LIABILITY

Our professional, licensed guides prioritize safety, responsible wildlife viewing, and ethical tourism practices.

Participation in safari activities is at the traveler’s discretion. Rafiki Tembo Tours & Safaris is not responsible for losses arising from airline delays, visa or passport issues, missed connections, or other external factors; however, we actively assist clients whenever possible.

Liability is limited to payments made directly to Rafiki Tembo Tours & Safaris.

6. FORCE MAJEURE

Events beyond our control (including pandemics, natural disasters, political unrest, extreme weather, or airline disruptions) may affect travel plans. In such cases, we will offer alternative arrangements, credits, or rescheduling options where possible.

7. MEDIA & PHOTOGRAPHY

We may occasionally capture photos or videos during safaris for promotional purposes. Guests who prefer not to appear in marketing materials can notify us in writing, and we will fully respect their privacy.

8. GOVERNING LAW

All services provided fall under the jurisdiction and legal framework of the United Republic of Tanzania.

CONTACT INFORMATION

+255 761 026 806

Rafiki Tembo Tours & Safaris
Arusha, Tanzania
info@rafikitembotours.com