1. Introduction

Rafiki Tembo Tours & Safaris (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you book a safari, contact us, or visit our website.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: name, email address, phone number, nationality, passport details (for booking and permit purposes).

• Booking & Payment Information: billing address, payment details, and transaction history.

• Travel Preferences: accommodation type, dietary restrictions, special requests, or travel interests.

• Technical Information: IP address, browser type, device, and usage data collected automatically when using our website.

3. How We Use Your Information

We use your information to:

• Process bookings, payments, and reservations with our partner lodges and camps.

• Communicate important updates about your safari (e.g., itinerary, confirmations, changes).

• Improve our services, website, and customer experience.

• Comply with legal obligations and local tourism regulations.

• Send occasional marketing or promotional content (only with your consent).

4. Information Sharing

We never sell or rent your personal information.
We may share limited details only with:

• Partner Lodges, Airlines, or Tour Operators to confirm bookings.

• Payment Providers (e.g., Pesapal, CRDB Bank) to process secure transactions.

• Government Authorities (e.g., Tanzania National Parks, immigration) when legally required.

All partners are required to respect the confidentiality of your data and use it only for the agreed purpose.

5. Data Security

We take appropriate measures to protect your data against unauthorized access, loss, or misuse.
Our website uses SSL encryption, and all payments are processed through secure, PCI-compliant platforms.

6. Your Rights

You have the right to:

• Request access, correction, or deletion of your personal data.

• Withdraw consent for marketing communications at any time.

• Ask how your data is being processed and where it is stored.

To exercise these rights, contact us at info@rafikitembotours.com.

7. Data Retention

We retain personal data only as long as necessary to fulfill booking requirements, comply with legal obligations, and ensure smooth communication for future safaris.

8. Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings, but some parts of the website may not function properly as a result.

9. Third-Party Links

Our website or emails may contain links to other sites (e.g., partner lodges, payment gateways). We are not responsible for the privacy practices or content of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date